Cancellation and Refund Policy

At Inclusion Software Solutions, we aim to provide a seamless experience for our customers. However, we understand that there may be instances where you wish to cancel a service or request a refund. Please read the following policy carefully to understand the terms and conditions of cancellations and refunds.

Advance Deposit and Milestones

To initiate a project, we require an advance deposit as part of the agreement. Please note:

• The advance deposit is non-refundable under any circumstances.
• Any milestones that have been delivered as per the project agreement are also non-refundable.
• Refunds are not applicable for work already completed or in progress at the time of cancellation.

Cancellation Policy

Requests for cancellations must be submitted as soon as possible. The following conditions apply:

• Cancellations for digital services or software subscriptions can only be processed if the service has not been initiated or delivered.
• Once a service has been provided or a product delivered, cancellations will not be accepted.
• For ongoing services, cancellation requests must be made at least 7 days before the next billing cycle to avoid charges for the next period.

Refund Policy

Refunds are not guaranteed and are subject to internal review. We reserve the right to determine the validity of refund requests. Refunds will be considered under the following conditions:

• The service/product provided is proven to be significantly different from what was agreed upon.
• Technical issues caused by us that could not be resolved within a reasonable time frame.
• Special circumstances as deemed valid by our team.

All refund requests must be made within 7 days of the purchase or delivery date. Late requests may not be considered.

Refunds, if approved, will be processed within 30 business days. Any applicable processing fees may be deducted from the refund amount.

Non-Refundable Items

The following items or services are not eligible for refunds:

• Advance deposits made to initiate a project.
• Milestones that have already been delivered as per the project agreement.
• Products or services that have been fully delivered and used.
• Customization fees or one-time service charges.
• Services where cancellation was not requested in a timely manner.

How to Request a Cancellation or Refund

If you wish to request a cancellation or refund, please contact us with the following details:

• Order ID or Invoice Number
• Reason for cancellation or refund
• Supporting evidence (if applicable)

Submit your request to [email protected]. Our team will review your request and respond within 15 business days.

Final Decision

All cancellation and refund requests are subject to internal review. Inclusion Software Solutions reserves the right to accept or reject refund requests at its sole discretion. Our decision will be final and binding.

Contact Us

If you have any questions regarding our Cancellation and Refund Policy, please reach out to us:

• Email: [email protected]
• Phone: +91 869 9363 865
• Address: D-234 C&P,Industrial Area, Phase 8B, Sector 74, SAS Nagar, Punjab 160055